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Some rodent problems can wait for a scheduled visit. Some cannot. A rat loose in a kitchen. A mouse nest found in a child's bedroom closet. Scratching and chewing sounds above a bed at night with droppings falling from a ceiling fixture. A dead animal smell hitting a business on a Friday. Those are the calls this page is for.
Call (716) 320-8028 and say it is urgent. You will get a straight answer about what can happen today, what to do in the meantime, and what the visit will involve. No script, no runaround.

Chewed wiring deserves its place on that list. If you find fresh gnaw marks on electrical cable, treat it as electrical work and rodent work at the same time. Get the circuit checked and call us about the animals.
And one thing not to do: do not put poison down in a panic. It is the most common way a one-day problem becomes a two-week dead-in-the-wall problem. The dead rodent page explains why.
The urgent part gets handled first: the loose animal, the immediate trapping, the dead animal if there is one. Then, in the same visit where time allows, we do the short version of the inspection so you know how it got in and what the full fix looks like. Emergency work settles the crisis. The sealing that follows it, scheduled right after, is what stops the repeat.
The emergency visit ends the crisis; it is not the whole fix, and we will not pretend otherwise while we are in your kitchen. What happens next is scheduled before we leave: the full inspection if the short version was all the visit allowed, the trapping checks, and the sealing that closes the route the animal used. Most emergency calls turn into ordinary, calmer work within a week, at ordinary scheduling. The ones that repeat are the ones where the follow-through never happened, which is why the follow-up is booked at the emergency visit rather than left as a suggestion.
If the emergency was a dead animal, the same visit usually settles the smell; if it was chewed wiring, the rodent work and the electrical work run in parallel, and we will tell you plainly that the electrician's half is not optional.
Emergency work is priced on what the visit actually involves. A loose mouse trapped and a door seal identified is a short call. A rat in a finished wall system, or a dead animal that takes a search through several voids, is a longer one. Time of day plays a smaller part than people expect: we are open 5 AM to 11 PM, seven days, and an urgent call inside those hours is scheduled as an urgent call, not a penalty. What you will always get on the phone, before anyone is dispatched, is the honest shape of the visit and what it is likely to involve.
For the wider Buffalo pricing picture, the cost page covers standard work. Emergency numbers are quoted per situation because the situations genuinely differ, and a printed flat rate for emergencies would be a number invented for the page rather than for your house.
It cannot make an unsafe situation safe by phone, and some emergencies are not pest calls first: chewed wiring that is arcing or hot is a call to an electrician or the fire department before it is a call to us, and a rat cornered in a room with a child is a door closed and everyone out, not a trapping attempt. It also cannot compress biology: a nest of young mice in a wall or a burrow system under a porch has a removal timeline that an urgent visit starts but does not finish in an hour. What it can do is start today, tell you the truth about the timeline, and leave the house safer than we found it.
The smell version of an emergency: a carcass in a wall or void, found by the activity map.
The calmer version of the same start: what it is, where it lives, where it gets in.
Where most emergency calls land once the crisis hour has passed: a program, not a panic.
Our hours, seven days a week. An urgent call inside them is scheduled as an urgent call, not a penalty.
Poison put down in a panic. It turns a one-day problem into a two-week dead-in-the-wall problem.
Chewed wiring needs both: an electrician for the cable, us for the animals and the route.
Where time allows, the short inspection happens during the emergency visit, so you know how it got in.
The honest split. Everything in the left column gets the urgent queue; everything in the right column gets a calmer, cheaper scheduled visit.
| Call it an emergency | It can wait for a scheduled visit |
|---|---|
| A rat or mouse loose in living areas | Droppings in the garage, nothing in the house |
| Chewed wiring, fresh gnaw marks on cable | Old droppings found in a closet, no fresh signs |
| Dead rodent smell in a home or business, source not found | Sounds in one wall, first night, nothing else |
| Rodents in a food business that is open or opening | A yard burrow with no indoor activity |
| Multiple sightings in one day, droppings in new rooms | One mouse seen in the basement last week |
It depends on the day and where you are in Erie County, and we will tell you the honest window when you call rather than promise a time we cannot keep. Urgent calls jump the routine queue. That is the commitment: priority and a straight answer.
Close it into the smallest area you can, keep people and pets clear, and call us. If it is near an exterior door and the door can be opened safely, do that first. Do not try to catch it with a box. Rats bite when cornered, and a frightened rat is fast in ways that surprise people.
Urgent, unscheduled work can carry a higher call-out cost than a booked visit, and the inspection that follows is priced like any other. You will be told the cost before work starts, not after. The general picture is on the cost page.
Night noise alone, with no droppings in living areas and no loose animal, is usually a next-available inspection rather than a midnight call. Book the inspection, sleep with the bedroom door closed, and tell us the times the sounds happen. That pattern helps identify the animal.
No. We take calls until 11 PM, seven days a week. An urgent call late in the evening gets the same honest answer as one at noon: what can happen tonight, what should be done in the meantime, and when the visit lands if tonight is not possible.
It is a call worth making today, and we will treat the question seriously. A single mouse in living space usually means the route into the house is open and in use, and daytime boldness can mean a bigger population behind it. It is rarely a same-hour crisis, but it is not a wait-until-fall problem either.
First, the practical part: close the door of the room where the sound is, keep children and pets out of it, and do not try to corner anything. You do not need to solve it at 2 AM, and nobody honest will sell you a 2 AM solution over the phone. Write down where the sound is and when it started, because that pattern is genuinely useful. Then call when we open at 5 AM and say it kept you up: that call jumps the routine queue, and most night-noise cases turn out to be a mouse route that a normal program ends within the week.
Call now and tell us what you are seeing. We will walk you through the next step and get an inspection set up.
Sounds in the walls, droppings in the wrong place, a smell that will not air out. The inspection names the animal and the entry points before you spend anything on treatment.
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Open 7 days, 5 AM to 11 PM · Buffalo & Erie County